Refund Policy

1. What this policy covers

This policy applies to purchases of BoostLand’s in-app balance (displayed in the app as “stars”; “in-app stars” in this policy) made with Telegram Stars inside the BoostLand Mini App. It supplements our Terms of Service. Buying Telegram Stars themselves from Telegram (for example, through an app store) is governed by Telegram’s own terms, not by this policy, and Telegram states that such purchases are final.

2. What you are buying

In-app stars are virtual items: a limited, non-transferable license to use optional paid digital features inside BoostLand. They are not money, have no cash value, cannot be transferred to other users, and cannot be exchanged, redeemed, or withdrawn for currency, cryptocurrency, or Telegram Stars (except through a refund under this policy). You keep a single balance: in-app stars you earn through activity and in-app stars you purchase are combined, but purchases are marked as such in your transaction history. Earned (free) in-app stars are rewards, are never sold, and are never refundable.

3. Pricing and payment

• In-app stars are sold in packages that are multiples of 100 (currently from 100 up to 10,000 per purchase).
• The price in Telegram Stars is shown on the payment screen before you confirm and is fixed at the moment the invoice is created (currently 100 Telegram Stars per 100 in-app stars). If you pay a previously created invoice later, the price fixed in that invoice applies.
• Payment is processed entirely by Telegram using Telegram Stars. We never receive your card or bank details — only Telegram’s confirmation of the payment and its payment identifiers.
• Purchased in-app stars are credited to your balance once Telegram confirms the payment to us — normally within seconds. If you paid but your balance was not updated, contact us (section 5) and we will investigate; we also run automatic reconciliation against Telegram’s transaction records.

4. Refunds you can request

You may request a refund of a purchase if all of the following hold:

• Within 21 days. No more than 21 days have passed since the payment. After 21 days the purchase becomes non-refundable.
• Your balance still covers the purchase. Your current in-app stars balance is at least the amount of in-app stars from that purchase. If you have already spent them (your balance is below the purchased amount), the purchase cannot be refunded, because the services those in-app stars paid for have already been delivered.
• The purchase has not already been refunded.

Refunds are always for the full package: Telegram’s payment system does not support partial refunds of a Telegram Stars payment, so we cannot refund part of a purchase. When a refund is made, the full amount of purchased in-app stars is removed from your balance and the Telegram Stars you paid are returned by Telegram to your Telegram Stars balance (not to a card or bank account).

5. How to request a refund

Send the /paysupport command to the BoostLand bot in Telegram and follow the instructions, or email support@boostland.app describing the purchase (date and amount). We review requests and, where the conditions in section 4 are met, issue the refund through Telegram.

6. When we refuse a refund

We refuse refund requests when:

• more than 21 days have passed since the payment;
• your balance no longer covers the purchased amount (the in-app stars were already spent);
• the purchase was already refunded; or
• we reasonably suspect fraud or abuse of purchases or refunds.

7. Refunds decided by Telegram (disputes)

If we refuse a refund you believe you are entitled to, you can raise a dispute with Telegram through the process described in Telegram’s terms; Telegram decides such disputes and may return your Telegram Stars without our involvement. When Telegram reverses a payment (for any reason), the full amount of in-app stars from that purchase is deducted from your balance. If you had already spent them, your balance can become negative; while it is negative, new purchases are blocked and future earned or purchased in-app stars are first applied against the negative amount. Contact us to resolve a blocked or negative balance.

8. Changes

We may update this policy; we will post the updated effective date on this page. The policy in force at the time of your purchase applies to that purchase.

9. Contact

Media Industry LLC (company No. 402373123), Lochini Street No. 3, 2nd Floor, Apartment No. 5, Chughureti District, Tbilisi, Georgia. support@boostland.app, or /paysupport in the BoostLand bot.